ChinaHerbal was founded in 2009 with the mission of providing truly authentic Traditional Chinese Herbal Medicine of the very highest quality to an international market.
A passion and belief in our products runs throughout our business and is inspired by the knowledge that all our products are proprietary brands including an extensive range from Beijing Tongrentang Pharmaceutical Company, the worlds largest and oldest manufacturers of Traditional Chinese Medicine.
Our premis is simple, we supply only the Highest Quality Authentic Chinese Herbal Medicine that have been produced by leading pharmaceutical companies. We also provide the necessary government approval certificate of quality and effectiveness for all our products according to requirements. Whatever your needs, ChinaHerbal is your one stop shop for premium quality Chinese Herbal Remedies.
We aim to process and despatch all orders within 24 hours of receipt excluding weekends and bank holidays.
We will send you an email when your order is despatched advising you of shipment and confirming your order details. We ship all orders recorded parcel post and a postal tracking reference number will also be provided at this time. Please note that a signature may be required on delivery.
Shipping Charges :
A standard charge of £3.50 is applied to orders up to a value of £25.00 thereafter shipping is free of charge.
Should you have any queries or concerns regarding your order at any time please do not hesitate to contact us either through online customer support or by email quoting your order reference number. Our customer support team are available online daily and outside normal working hours an online message can sent via the system. Messages left will receive a responce within 24 hours.
100% Satisfaction Guaranteed
At ChinaHerbal we pride ourselves on delivering the highest quality herbal products to our customers at the lowest price possible. We want our customers be be 100% satisfied with our service and our products. If for any reason you are unhappy with any product you have purchased from us, you may return it to us for a full refund (less shipping costs) within 14 days of receipt.
To be eligible for refund items must be returned in their original packing with manufacturers seals unbroken. We regret that due to the nature of our products we cannot accept items that have the manufacturers seals broken. If your order consists of several items please only return the items that have been unopened, this will not effect our decision to consider the order for refund. Please note that this does not effect your statutory rights.
To return an item please first send us an email informing us that you wish to make a return, please include your order number and your full name and address. We must recieve this notification before you send the goods. We will send you a returns authority and instructions of where to send the items by return.
Please do not hesitate to contact us with your questions, comments or concerns at any time. We welcome and appreciate your feedback.
We hope that you enjoy shopping at ChinaHerbal and we look forward to serving you again in the future.
The information contained in this website is for general information purposes only. Information on this site, www.china-herbal.co.uk, is provided for informational purposes and is not meant to substitute for the professional medical care, advice, diagnosis or treatment of a doctor. The web site does not have answers to all problems. If you have or suspect that you have a medical problem, promptly contact your health care provider. Information and statements regarding dietary supplements, though reported successful in China, are not intended to diagnose, treat, cure, or prevent any disease.
ChinaHerbal understands that customers value their personal privacy and wish to ensure that any company who provides a service to them will also value their privacy. We therefore guarantee that we will not sell or pass your data to a third party outside our company organisation in the normal course of business, unless that third party requires the data to provide you with your order or in the course of communicating with you as a customer. We use the Paypal system for payment processing of your
order, we do not receive your credit card details, or hold any financial information on our system. As part of our customer charter we will process your personal data fairly and lawfully.
This section tells you the terms and conditions on which Global Health Foods (?we? or ?us?) supply to you any of the products ("Products") listed on our website www.china-herbal.co.uk.
Please read these terms and conditions carefully before ordering any Products from us. You should understand that by using our website or ordering any of our Products, you agree to be bound by these terms and conditions.
By placing an order through our website, you warrant that :
You are legally capable of entering into binding contracts.
You are at least 18 years old.
How the contract is formed between us
After placing your order via our website for Products, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Products from us. All orders are subject to acceptance by us. We will notify you where Products may not be available.
Your Contract with us will relate only to those Products not notified as out of stock. We will not be obliged to supply any other Products which may have been part of your order until the Products are available.
Availability and Delivery
Items listed on our website are deemed to be available for shipment. If an item is not in stock the system will not allow the order to be placed. If however the system allows an order to be placed and the item is subsequently found to be out of stock, we will advise you immediately offering a full refund of monies paid or provide you with an estimated delivery time if applicable. To ensure maximum availability of our products we dispatch from various shipping points worldwide and will always dispatch from the nearest store to the delivery address, however we reserve the right to dispatch from any shipping point where stock is available.
Risk and Title
The Products will be at your risk from the time the Products are passed to the Posting Office of shipment, against a postal shipping receipt.
Title to the Products will pass at the time specified above provided we have received full payment of all sums due in respect of the Products by that time.
We want our customers be be 100% satisfied with our service and our products. If for any reason you are unhappy with any product you have purchased from us, you may return it to us for a full refund (less shipping costs) within 14 days of receipt. (Please see 'Returns Policy' for conditions)
Price and Payment
The price of any Products will be as quoted on our site and in our catalogue and promotional material from time to time, except in cases of obvious error.
Prices of Products are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order acknowledgement.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions or reject your order and notify you of such rejection.
We warrant to you that any Product purchased from us through our website is of satisfactory quality.
We warrant that our products are manufactured by major Pharmaceutical Manufacturing Companies in China, and hold the State License Approval Certificate for Herbal Medicines, issued by the Board of Health in the country of manufacture.
We Guarantee to ship your order within 24 hours of receiving the order and payment, or we will advise you be email should there be any reason for a delay.
You will be responsible for payment of any import duties and taxes which will be levied when the Products reach the specified destination. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
It is your responsibility to ensure that any Product ordered from our website complies with the import requirements of the destination country.
Please also note that you must comply with all applicable laws and regulations of the country into which you import the Products. We will not be liable for any breach by you of any such laws.
When using our website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Where appropriate we reserve the right to send you electronic service communications related to your purchase where you have opted out of marketing communications.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Our right to vary these Terms and Conditions
We have the right to revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we sell you the Products (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
The content of our site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of www.china-herbal.co.uk on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on www.china-herbal.co.uk without written permission from us.
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